This policy explains how orders are processed, shipped, and delivered, including delivery times, shipping fees, customer responsibilities, and applicable delivery conditions.
We currently deliver within the United Arab Emirates only.
Orders are processed only after they have been confirmed by Al Asrar Perfumes.
Order confirmation is subject to:
Al Asrar Perfumes reserves the right to contact customers to verify order details before processing.
Estimated delivery is 1–3 business days from the date the order is confirmed.
Delivery times are estimates only and may be affected by:
Shipping charges are calculated based on the delivery location and applicable promotions.
The final shipping fee will be clearly displayed during checkout before payment confirmation.
Additional delivery charges may apply only if the customer requests a change of delivery address after dispatch or if re-delivery is required due to customer-related reasons.
Customers are responsible for providing complete and accurate delivery information, including:
Al Asrar Perfumes shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
If delivery cannot be completed because of:
The order may be returned to Al Asrar Perfumes, and re-delivery may be subject to additional shipping charges.
For Cash on Delivery (COD) orders, Al Asrar Perfumes reserves the right to verify the order before dispatch.
Repeated refusal or failure to receive COD orders may result in the restriction or suspension of the COD payment option for future purchases.
If your order arrives damaged, incomplete, or different from what you ordered, please contact us within 48 hours of delivery and provide:
Where the damage or error is confirmed, Al Asrar Perfumes will provide an appropriate solution, including replacement, reshipment, or refund, in accordance with our Return & Exchange Policy and applicable UAE laws.
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests will be handled in accordance with our Return & Exchange Policy.
Al Asrar Perfumes shall not be liable for delays or failure to deliver caused by circumstances beyond its reasonable control, including:
Nothing in this Policy limits or excludes any mandatory consumer rights granted under the applicable laws and regulations of the United Arab Emirates.
This Policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
For any questions regarding shipping or delivery, please contact us through:
Please include your order number and a brief description of your inquiry so our Customer Service team can assist you as quickly as possible.
